RETURN POLICY
Shenzhen Xiyue Technology Co., Ltd. (hereinafter referred to as "Xiyue Technology", "we", or "us") attaches great importance to the security and privacy protection of users' (hereinafter referred to as "you") personal information. This privacy policy aims to clearly and transparently inform you of how we collect, use, store, and protect your personal information during your use of our services such as the purchase, consultation, and after-sales of handmade jewelry, as well as the rights you enjoy regarding your personal information and the ways to exercise them. Please carefully read and understand the content of this policy before using our services. If you continue to use our services, it is deemed that you have agreed to our handling of your personal information in accordance with this policy.
I. Scope of Personal Information We Collect
We follow the principles of "legality, legitimacy, and necessity", and only collect the personal information necessary to achieve the service objectives, without over-collecting beyond the business needs. The specific types of information collected are as follows:
We follow the principles of "legality, legitimacy, and necessity", and only collect the personal information necessary to achieve the service objectives, without over-collecting beyond the business needs. The specific types of information collected are as follows:
- Identity and Contact Information: When you consult about the details of handmade jewelry, place an order for purchase, or apply for after-sales through our official channels (official website, offline stores, authorized platforms), we may collect your name, mobile phone number, and email address (our customer service email is 1802493212@qq.com. When you send consultations/feedback to this email, we will collect your sender's email address). This type of information is only used to confirm your identity, communicate with you about the order progress, and respond to after-sales needs, ensuring efficient service connection.
- Order and Transaction Information: When you place an order to purchase handmade jewelry, we will collect information such as your order number, the model/specification of the purchased product, the payment amount, the payment method, and the transaction time. This is used to confirm the validity of the transaction, process the order status (such as preparation for delivery, shipping), calculate financial data, and verify the authenticity of the order when you need to return or exchange the product.
- Shipping and Delivery Information: To accurately deliver the handmade jewelry, we will collect the shipping address, the name of the recipient, and the contact number (including the recipient's phone number) you provide. This type of information is only used to connect with the courier company for delivery and will not be used in other irrelevant scenarios. After the delivery is completed, the necessary information will be retained as required for traceability.
- Consultation and Feedback Information: When you consult about the maintenance tips of handmade jewelry or feedback product problems (such as loose hand-sewn threads, questions about gemstone luster) through email, online customer service, etc., we will collect your consultation content, feedback description, and the supporting materials such as product photos/videos you actively provide. This is used to answer questions specifically, handle problems, and optimize services.
II. Rules for Using Personal Information
The personal information we collect will be strictly used for the following clear purposes. If it is necessary to use it beyond the following scope, we will obtain your explicit consent in advance through methods such as email or page prompts:
The personal information we collect will be strictly used for the following clear purposes. If it is necessary to use it beyond the following scope, we will obtain your explicit consent in advance through methods such as email or page prompts:
- Service Performance: Use your identity contact information, order transaction information, and shipping delivery information to complete core services such as order processing, logistics delivery, and after-sales return and exchange of handmade jewelry, ensuring that you can receive the product smoothly and obtain subsequent support.
- Service Optimization: By analyzing your purchase preferences (such as the style and material selection of frequently purchased handmade jewelry), consultation content, etc., non-identity-identifying data (i.e., data after removing information that can directly identify an individual such as name and phone number), we optimize the design direction of our handmade jewelry (such as adjusting the details of the handicraft, enriching the material combination), and improve the efficiency of customer service response, providing you with services that better meet your needs.
- Compliance and Security: In accordance with the requirements of laws and regulations, the instructions of administrative supervision departments, or to protect the legitimate rights and interests of us and you (such as dealing with order disputes, preventing fraud), use or disclose your personal information within the necessary scope.
III. Storage and Protection Measures for Personal Information
- Storage Management: Your personal information will be stored in servers that meet national information security standards. The storage period strictly follows the principle of "necessary and shortest" - after the service performance is completed (such as when the order ends and the after-sales guarantee period expires), if there is no need to meet the retention requirements stipulated by laws and regulations (such as financial audit, dispute traceability), we will promptly delete or anonymize your personal information and no longer use it in any service scenarios.
- Security Protection: We have established a multi-level information security guarantee system, including but not limited to:
◦ Technical Aspect: Adopt technologies such as data encryption, access rights control, and security vulnerability scanning to prevent personal information from being accessed, tampered with, or leaked without authorization;
◦ Management Aspect: Strictly limit the scope of employees who can access personal information. Only employees in necessary positions are authorized to access it when performing their job duties, and all relevant employees are required to sign information confidentiality agreements and receive privacy protection training;
◦ Emergency Aspect: Develop an emergency handling plan for personal information leakage. In case of an information security incident, the plan will be activated immediately, remedial measures will be taken, and you and the relevant regulatory authorities will be notified as required. - Restrictions on Sharing with Third Parties: We will never sell or rent your personal information to any third party. Only in the following "necessary and compliant" situations will we share your personal information with third parties and require third parties to strictly abide by the privacy protection obligations:
◦ To complete the delivery service, share your shipping address, the name of the recipient, and the phone number with the cooperative courier company. The courier company can only use it for delivery purposes and shall not retain or use it for other purposes;
◦ To handle payment services, share necessary transaction information such as your order amount and payment account with compliant payment institutions. The payment institutions need to protect your information in accordance with national payment industry regulations;
◦ Provide your personal information to relevant departments in accordance with the legal requirements of laws and regulations, judicial organs, or administrative supervision departments.
IV. Your Rights Regarding Personal Information
As the right holder of personal information, you legally enjoy the following rights, and we will provide the necessary assistance for you to exercise these rights:
As the right holder of personal information, you legally enjoy the following rights, and we will provide the necessary assistance for you to exercise these rights:
- Right to Query and Correct: You can contact us at any time through the official customer service email 1802493212@qq.com to query the personal information we have collected about you. If you find that the information is incorrect (such as a change in the shipping address, wrong contact information), you can submit a correction application to us. We will complete the correction and give feedback within 1 - 3 working days after verifying your identity.
- Right to Delete and Withdraw Consent: If you think that the personal information we collect exceeds the necessary scope, or you no longer need to use our services, you can apply to delete part/all of your personal information or withdraw your consent to the use of personal information (such as no longer receiving new product consultations for handmade jewelry). Please note: Withdrawing consent or deleting key information (such as shipping information) may cause some services (such as order delivery) to be unable to be provided normally. We will clearly inform you of the relevant impacts before you apply.
- Right to Complain and Suggest: If you have objections to our personal information processing behavior or think that your personal information rights and interests have been violated, you can feedback through the customer service email. We will contact you within 5 working days after receiving the email, verify the situation, and handle it properly to ensure the protection of your rights and interests.
V. Updates and Notifications of the Privacy Policy
If, due to the revision of laws and regulations, adjustment of the business model, or technological development needs, we need to update the content of this privacy policy, we will notify you in the following ways:
If, due to the revision of laws and regulations, adjustment of the business model, or technological development needs, we need to update the content of this privacy policy, we will notify you in the following ways:
- Publicize the updated privacy policy on our official website, WeChat official account, and other platforms for no less than 30 days;
- If the updated content involves your core rights and interests (such as an expansion of the information collection scope, change of the use purpose), an additional notice will be sent to the email you reserved to ensure that you are fully aware of the changes.
The updated privacy policy will take effect from the expiration of the publicity period or the date when you confirm receiving the notice. If you continue to use our services, it means you accept the updated policy; if you do not accept it, you can stop using our services, and we will no longer collect or use your personal information.
VI. Contact Information
If you have any questions about this privacy policy or need to exercise your rights related to personal information, you can contact us in the following way:
Official Customer Service Email: 1802493212@qq.com
We will provide you with professional answers and assistance in a timely manner after receiving your email to protect your personal information rights and interests.
If you have any questions about this privacy policy or need to exercise your rights related to personal information, you can contact us in the following way:
Official Customer Service Email: 1802493212@qq.com
We will provide you with professional answers and assistance in a timely manner after receiving your email to protect your personal information rights and interests.
Leave your contact information and we will reply to you as soon as possible