PRIVACY POLICY
Shenzhen Xiyue Technology Co., Ltd. (hereinafter referred to as "we") deeply understand the importance of user privacy. This privacy policy aims to explain to you how we collect, use, store, and protect your personal information, as well as the rights you have over your personal information, ensuring that you understand the handling of your personal information during the process of using our products and services and safeguarding your privacy and security.
3.2 Personal Information We Collect
During your business interactions with us (such as purchasing products, consulting services, etc.), we may collect the following types of personal information. All collection activities are based on the principles of legality, legitimacy, and necessity, and will not exceed the scope required to achieve the service purpose:
3.2 Personal Information We Collect
During your business interactions with us (such as purchasing products, consulting services, etc.), we may collect the following types of personal information. All collection activities are based on the principles of legality, legitimacy, and necessity, and will not exceed the scope required to achieve the service purpose:
- Identity Identification Information: When you place an order or consult through official channels, we may collect your name, contact information (such as mobile phone number, email address. 1802493212@qq.com is our customer service email address. When you send information to this email address, we will collect your sender's email address) to confirm your identity, communicate order information with you, and handle after-sales service matters.
- Delivery Information: To complete product delivery, we will collect your delivery address, consignee's name, contact number, etc. This type of information is only used for shipping and logistics tracking and will not be used for other unrelated purposes.
- Transaction Information: When you purchase a product, we will collect your order number, payment amount, payment method, transaction time, etc. to confirm the transaction status, handle order after-sales (such as refunds, returns and exchanges), and conduct financial accounting.
- Consultation and Feedback Information: When you consult product information or feedback problems to us through email, online customer service, etc., we will collect your consultation content, feedback opinions, and relevant supporting materials (such as product photos, videos) to provide you with accurate consultation responses and solve your problems.
3.3 Ways of Using Personal Information
After collecting your personal information, we will only use it for the following purposes. If we need to use it beyond the following purposes, we will obtain your explicit consent in advance: - Completing Product Sales and Delivery: Use your delivery information and transaction information to ensure accurate order processing, timely product delivery, and provide you with logistics tracking services.
- Providing After-sales Service: Use your identity identification information and consultation and feedback information to answer your product questions, handle return and exchange applications, provide repair services, etc.
- Optimizing Products and Services: By analyzing your non-identity-identifiable information such as purchase records and consultation content (i.e., data after removing information that can directly identify your personal identity), understand user needs, optimize product design, and improve service quality (such as adjusting the style direction of handmade jewelry according to user preferences).
- Compliance Requirements: Use or disclose your personal information in accordance with laws, regulations, requirements of administrative supervision departments, or to safeguard our legitimate rights and interests (such as responding to litigation, arbitration).
3.4 Storage and Protection of Personal Information - Storage Methods and Periods: We store your personal information in servers that meet security standards, and adopt measures such as encryption technology and access control to prevent personal information from being leaked, tampered with, or lost. The storage period of personal information will be determined according to service requirements and legal requirements. After the service ends (such as when the order is completed and the after-sales service period expires), if there is no need to continue to retain it (such as no compliance storage requirements), we will promptly delete or anonymize your personal information and will no longer use it for any purpose.
- Protection Measures: We have established a complete information security management system, limit the scope of employees who can access personal information, only authorize necessary personnel to access personal information when performing their job duties, and conduct information security training for relevant employees. At the same time, we regularly conduct security detection and maintenance of information systems to prevent risks such as cyberattacks and data leaks and ensure the security of your personal information.
- Restrictions on Third-party Sharing: We will not sell or rent your personal information to any third party. Only in the following necessary situations will we share your personal information with third parties, and we will require third parties to abide by strict privacy protection obligations:
◦ To complete product delivery, share your delivery information (such as name, address, phone number) with the express company. The express company can only use it for delivery purposes and not for other purposes.
◦ To process payment services, share your transaction information (such as order amount, payment account) with the payment institution. The payment institution needs to protect your information in accordance with relevant laws, regulations, and industry standards.
◦ Provide your personal information to relevant departments in accordance with laws, regulations, requirements of judicial organs or administrative supervision departments.
3.5 Your Rights - Right of Inquiry and Correction: You have the right to inquire about the personal information we have collected from you at any time. If you find that there are errors in your personal information (such as incorrect delivery address, change of contact information), you can contact our customer service through the official email 1802493212@qq.com to apply for correction. We will handle it for you in a timely manner after verifying your identity.
- Right of Deletion and Withdrawal of Consent: If you think that the personal information we have collected exceeds the necessary scope, or you no longer need our services, you can apply to us to delete some or all of your personal information, or withdraw your consent to the use of personal information (such as no longer receiving our product consultation responses). We will handle the relevant procedures for you according to legal requirements and actual situations after verification. However, please note that withdrawing consent or deleting information may cause some services to be unable to be provided normally (such as being unable to complete order delivery after deleting delivery information).
- Right of Complaint and Suggestion: If you have any objections to our handling of personal information or think that your personal information rights and interests have been infringed, you can feedback to us through the official email. We will contact you within 5 working days after receiving your feedback, verify the situation, and handle it properly.
3.6 Update of Privacy Policy
We have the right to update this privacy policy according to changes in laws and regulations, business adjustments, or technological developments. The updated privacy policy will be publicly announced on the official channels. It will take effect 30 days after the announcement if there is no objection. If you continue to use our products or services, it is deemed that you accept the updated privacy policy. If you do not accept it, you can stop using our services, and we will no longer collect or use your personal information.
3.7 Contact Information
If you have any questions about this privacy policy or need to exercise your rights related to personal information, you can contact us in the following way:
Official Email: 1802493212@qq.com
We will provide you with answers and assistance in a timely manner after receiving your email.
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